Workers using ChatGPT on the job rises to 28%
More workers are using AI to draft, summarize, research, and get unstuck before they ask a person or search the old way.
At work, the first move is changing. Instead of staring at a blank page, more people ask a machine for the first version.
The share of employed U.S. adults using ChatGPT for work more than tripled from 8% to 28% in about two years.
- blank-page work is painful
- workers want faster drafts
- managers expect faster output
- AI tools are built into everyday software
Your edge is moving from producing the first draft to knowing what question to ask, what answer to trust, and what still needs human judgment.
Behind the numbersOpen
Pew tracks whether employed adults have used ChatGPT for workplace tasks. The observed points are 8% in March 2023, 12% in July 2023, 20% in February 2024, and 28% in February-March 2025. This is not weekly use and does not prove productivity gains. It does show that AI is becoming a normal work aid, especially for writing, summarizing, researching, planning, and getting unstuck.